CUSTOMER SUPPORT
Contact Us
Have a question about your order, product, shipping, returns or warranty? Our support team is here to help.
✉
Email Support
Send us your questions and we'll get back to you.
furqancraft.com@gmail.com
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Support Hours
Our customer support team is available during:
Monday – Saturday 10:00 AM – 8:00 PM
Contact & Customer Support Policy
We are committed to providing reliable and helpful customer support. Whether you need assistance with an order, product information, delivery, returns, refunds or warranty, you can contact us using the available support channels.
1. How to Contact Us
For the fastest response, we recommend contacting us through WhatsApp. You may also contact us by email for general questions, order-related concerns or other support requests.
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WhatsApp: +92 325 6258131
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Email: YOUR-EMAIL@example.com
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Support Hours: Monday – Saturday, 10:00 AM – 8:00 PM
2. Order Support
If you are contacting us about an existing order, please provide your order number and the name or phone number used when placing the order. This helps us locate your order and assist you more quickly.
3. Product Questions
Our team can assist with product specifications, dimensions, compatibility, available options, colors, features and general product information before or after your purchase.
4. Shipping & Delivery
If you have questions regarding delivery, tracking, shipping delays or your delivery address, please contact our support team. For tracking assistance, provide your order number whenever possible.
5. Returns & Refunds
For return or refund requests, please contact us with your order number and a brief description of the issue. If your product arrived damaged, defective or incorrect, photographs or videos may be requested to help us review the situation.
6. Warranty Support
If you experience a product issue covered by our warranty, contact our support team with your order details and a description of the problem. Our team will guide you through the applicable warranty process.
7. Response Time
We aim to respond to customer inquiries as quickly as possible during our support hours. Response times may vary during weekends, holidays, promotional campaigns or periods of unusually high customer volume.
8. Contact Information Accuracy
Please make sure the contact information provided with your order is accurate and up to date. Incorrect or incomplete contact information may cause delays in order communication or delivery.
9. Privacy & Customer Information
Information provided to our customer support team is used only when reasonably necessary to assist with your inquiry, order, return, refund, warranty or other customer-service request. We take reasonable steps to protect customer information.
10. Unresolved Issues
If your concern has not been resolved, please contact us again with your previous conversation or order details. Our team will review the matter and work toward an appropriate resolution.
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